Shipping & Returns
Custom-fabricated grate orders follow different terms than off-the-shelf goods. Here's what to expect when your order ships and how we handle returns.
Getting Your Order to Site
Fabricated grates are heavy, made-to-order products designed for durability under flowing water. Shipping arrangements reflect their size and destination.
Because each grate is custom-fabricated to your specifications, freight delivery to your job site is typically the most practical approach. Exact shipping costs, timelines, and logistics depend on the size of your order and its destination.
For shipping details specific to your project, use the contact form below — we'll work out the logistics directly with you.
Custom Orders & Returns
Custom fabrication means each grate is built to order. Returns are handled on a case-by-case basis.
Made to Your Spec
Every grate is fabricated to your exact specifications. Once fabrication begins, custom orders cannot be returned.
Quality Check at Delivery
We inspect every order before it ships. If you spot any issue when your grate arrives, contact us immediately so we can address it.
Direct Resolution
Any concerns with your order are handled directly between us. Reach out through the contact form with details, and we'll work toward a solution.
Ready to talk details?
Reach out with your shipping or order questions, and we'll give you straightforward answers.
Request a Quote